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People are more likely to accept a process and its use moving forward if they are personally involved in introducing a new IT solution in their workplace. This is especially true for larger companies where the spread of information from top management to front-line employees can take a long time. Nevertheless, without employee support, the implementation of a new process will end in chaos and overtime. Therefore, it is important for employers to ensure that their employees are adequately informed of the new process and provided with the necessary resources to understand and successfully implement it. SAP key users are such professionals who possess the expertise and skills to provide specific company business information to the implementation consultants, working closely amidst the nuances of managing complex tasks. Each stage of the project is supported by a key user who promotes the new solution to support the seamless implementation of the project. The scenario is applicable to professionals who collaborate with software implementers. These professionals include business analysts, product owners, and business partners who need to be acquainted with the processes, comprehend the system used and be able to communicate with those who deploy the system. During the evaluation phase, a detailed assessment of existing systems is conducted and objectives are defined.

Role of a

Key User

As the representative of a process or a department, the key user plays an important role in any functionality implemented for a project. Key users serve as the primary point of contact for inquiries, issues, and suggestions for improvement throughout the new IT solution which helps the project advance and succeed. While introducing new IT processes and implementing new software in the company, key users work to represent and support the process and professional interests. The person requires a wide range of skills from technical to planning stages of running the application.

How and when a key user’s role become specific for a project?
We commonly observe that it is challenging to set aside adequate time for the project, which inevitably leads to a missed opportunity to streamline the processes of a project. Due to several factors, this has emerged as a concern at various companies. It might be because users also need to complete their regular work and there is not sufficient availability of personnel on time. This lack of resources has caused disruption in the work and operations of many organizations, resulting in a decline in productivity and quality. A key user for an organization ensures that their project is properly managed and implemented. The scenario is applicable to professionals who collaborate with software implementers. These professionals include business analysts, product owners, and business partners who need to be acquainted with the processes, comprehend the system used and be able to communicate with those who deploy the system. During the evaluation phase, a detailed assessment of existing systems is conducted and objectives are defined.